RIOS

RIOS FOR SHOPIFY

Support

Get help with installation, store data, financial-model assumptions, plan access, or deletion requests.

Email support

support@rioshq.com

Include the store’s myshopify.com domain, the page or feature involved, what you expected, and any non-sensitive error text. Do not email passwords, access tokens, customer exports, or payment details.

Before contacting support

  1. Open RIOS from Shopify Admin and refresh the page.
  2. Review any data-quality or access banner shown at the top of the dashboard.
  3. Confirm required financial assumptions are present and that the correct plan is active.
  4. Record the time of the issue and the steps needed to reproduce it.

Data and account requests

For privacy or deletion requests, use privacy@rioshq.com. Uninstalling RIOS stops app access; Shopify’s mandatory redaction workflow removes associated stored shop records.

Policies

Read the privacy policy and terms of service.